How can I get in touch with SomaticLab?

Head here to contact our Support team, and we'll get back to you as soon as possible!


What is included in a membership?
Membership includes access to an incredible catalog of videos and live events.

How do I edit my payout settings?

Can I get a refund for my subscription?

How do I deactivate or delete my account?

If you don’t want to continue, you can cancel your membership at any time. Follow the prompts to cancel on the Billing page, and your membership will not renew. Please note that there aren’t refunds for partially unused membership periods.

Why aren't my videos playing?

Video errors may be caused by a number of factors. We recommend trying the following steps to troubleshoot:
1. Clear your 
cache and cookies
2. Make sure your 
Flash Player is enabled, and up to date
3. Disable the following:
     b. Browser 
     c. Antivirus 
4. Sign out of SomaticLab, quit your browser, then sign back in
5. Try signing in from a different browser (Chrome tends to work best for our website)


If you’re still having issues, please do contact us and we’d be happy to check on that for you. Please be sure to include the following:
1. Your browser type
2. A direct link to the class
3. A screenshot of the video error
4. A screenshot of your console for the problematic page. On your browser, simply press Ctrl+Shift+J (or Cmd+Alt+J on a Mac)